The company’s goal is to make every worker’s onsite experience safe and comfortable, servicing sanitation centres, mobile offices and well operations, and using the founding team’s extensive experience to drive the company in an exciting direction forward.
"Our business structure involves lending expensive equipment to customers, and requires an element of trust that our assets are safe and sound. We pay anywhere between $10,000 – $200,000 for each of our rental units, so Fleet Complete really helps keep things efficient."
- Chad Jackson
Chad Jackson at KLX Energy describes their situation: “Our business structure involves lending expensive equipment to customers, and requires an element of trust that our assets are safe and sound. We pay anywhere between $10,000 – $200,000 for each of our rental units, so Fleet Complete really helps keep things efficient.” This means that as equipment gets moved from site-to-site, keeping tabs on its location is very important for the management and the dispatchers to prevent losing all of the profit from their rental business model.
The industry is fast-paced and every repair or service call has an impact on their client’s experience. There were a lot of calls between the crew and the dispatch, complicating resource deployment and being overall time-consuming. This created a big need for a solution that could facilitate all operational and organizational efficiencies, especially with repair crews traveling great distances. For drivers’ safety and the company’s own liability, KLX Energy needed a reliable tracking and reporting software that would make this process simple and accurate. Besides contacting the right crew for the right job, the company also needed to track factors that lead to extra costs, such as excessive speeding, affecting tire wear, inefficient routes and increased fuel usage.
According to Jackson, “Our experience in the industry paid off when we pro-actively implemented a simple tracking solution to effectively prevent loss. Fleet Complete was by far the best choice.” KLX Energy installed Asset Trackers on each of their 275 units together with 53 Fleet Trackers for vehicles, creating near-real time visibility on all their high-value assets and the fleet.
"When customers rent our equipment they expect the best service. Sometimes technical difficulties arise and we get frustrated customers on the phone who need equipment fixed – fast. We need to get the right technician in the area who can go out there and do the right job."
- Chad Jackson
Using Fleet Complete solutions also allowed KLX Energy to streamline the communication between the drivers and the dispatchers to be able to deploy the right resources to the customer. “When customers rent our equipment, they expect the best service. Sometimes technical difficulties arise and we get frustrated customers on the phone who need equipment fixed fast. We need to get the right technician in the area, who can go out there and do the right job,” adds Jackson.
Full visibility on every vehicle and asset eliminated the need for a dispatcher to call-in with multiple workers at a time to find out where they are and how long it will take to get to the job site. With one glance at the screen, the dispatch team is able to locate the closest vehicle in the area and contact the right worker, saving time, travel expenses and increasing overall customer service.
Additionally, every call involves paperwork required to complete administrative processes, job history logs, and payments. In cases of onsite septic system installations, TCEQ (Texas Commission on Environmental Quality) documents are required by law. Fleet Complete enables the most accurate record-keeping for the company to be audit-ready at all times.
Fleet Complete allows companies, like KLX Energy, with unique dispatching and tracking needs to adopt a comprehensive system that enables them to reach maximum business efficiency every day.
With an integrated IoT platform and an all-in-one solution, KLX Energy now has full fleet visibility and asset tracking capabilities for on-site rentals. They are able to contact the right technician for the job, based on distance, workload, and job-type; whereas accurate data reporting simplifies meeting government regulations and brings economies of scale in fuel costs and vehicle maintenance.
"Now drivers know we can see what’s happening inside and outside of the vehicle at all times. They tend to drive with a little more care."
- Chad Jackson
Moreover, KLX Energy drivers often work alone and safety is a big concern for the company. Having near real-time visibility on every vehicle and its location caters higher safety for the drivers in case of an accident or any arising emergency. The management team has also noticed a positive change in driver behavior and vehicle use, with overall lower speeding and idling occurrences, higher route efficiency and decreased fuel consumption.